SmartestEnergy US Ranks #1 in Overall Satisfaction in 2024 ERCG ABC Study

[Syracuse, NY – September 25, 2025] — SmartestEnergy, the energy company empowering businesses, generators, and partners through creative energy solutions, has once again solidified its position as a leader in the competitive energy market by ranking #1 in Overall Satisfaction in the 2024 ERCG ABC Study, with an impressive average score of 4.07 out of 5.

The study, conducted by Energy Research Consulting Group (ERCG), benchmarks retail energy suppliers based on feedback from Aggregators, Brokers, and Consultants (ABCs) across the United States.
SmartestEnergy also earned ERCG Excellence Awards in all major categories that define overall satisfaction:

•    #1 in Ease of Doing Business – Score: 4.21
•    #2 in End Customer Experience – Score: 4.05

“SmartestEnergy’s performance in this year’s study demonstrates a standout commitment to ABC partners across the board,” said Young Kim, Principal at ERCG. “Its achievement in winning ERCG Excellence Awards across all major categories speaks to its relentless focus on serving the ABC community. SmartestEnergy’s reputation as a responsive and collaborative partner is clearly resonating with brokers and consultants nationwide.”
Further reinforcing its partner-first approach, SmartestEnergy was also named the #1 Most Partner-centric supplier, with 40% of ABCs identifying the company as their top choice in that category, more than any other supplier surveyed.

“This recognition from ERCG is a testament to our unwavering commitment to our partners,” said Matt Holleran, Vice President at SmartestEnergy US. “We’re proud to deliver a consistently high-quality experience that reflects our approach as a people-powered company and puts us in a strong position to continue providing our partners and customers with leading satisfaction levels as we expand our operational footprint.”
SmartestEnergy also earned the top spot for year-over-year customer service improvement, with 95% of ABCs reporting enhanced support. Additional performance highlights include:

#2 in Customer Supply Agreement – Score: 4.33
#2 in Upfront Payment – Score: 4.50

As evidenced by this year’s results, SmartestEnergy continues to raise the bar for service, transparency, and partnership in the retail energy space.

ENDS

About SmartestEnergy
SmartestEnergy US is a people-centered energy company, empowering sustainable businesses, and communities. As a forward-thinking, resilient energy partner backed by Marubeni Corporation, we support businesses to achieve their sustainability goals and carbon reduction targets. Our energy is flexible, reliable, and renewable, and our helpful insights into the US market enable smarter energy decisions. We compare data and insight state-by-state to share information in real-time and offer the latest guidance and product offerings in a digestible way for our partners. We bring together the people, expertise, and knowledge to drive the market forward in the US, creating an engaged community around creative energy solutions.

Media Contact:
Jessenia Wright
Marketing Associate
jessenia-wright@smartestenergy.com