Collections Coordinator

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. 

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our two offices in the US, we have three offices in the UK and another in Australia.  Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets. 

When you join our Team, you will have the opportunity to contribute and make an impact every single day. 

Overview 

The principal role of the Collections Coordinator is to perform collections activities for past due dual billing customers, which maintain an Accounts Receivable aging that is within the company’s collections policy.  This role will support the overall efficiency and cash position of the company as well as have the opportunity to build strong relationships with customers and key stakeholders.  The ideal candidate will be skilled at balancing billing and collection policies while maintaining critical customer relationships through effective communication to achieve results.

This position will be based out of our Syracuse, NY office with a hybrid work schedule permitted, consisting of at least 1-2 days physically in the office.

In this role, you will be involved with the following:

• Proactive customer communication including pre-debt phone calls 
• Send monthly invoices to dual bill customers 
• Follow up on past due customer accounts including sending dunning letters, emails, and phone calls 
• Communicate with our collection agency on aged receivables over 90 days 
• Partner with Customer Care, Sales and Billing Teams to resolve issues with customer accounts 
• Create Aging reports from Billing system 
• Provide insight on past due balances for internal stakeholders for monthly credit review meeting

To be successful in this role, you are likely to have the following skills/experience: 

• Possess 1-3 years of previous customer service, collections or accounts receivable experience
• Excellent interpersonal, written and verbal communication skills
• Ability to 'Think Customer' at all times to diplomatically and empathetically balance the need to maintain high quality customer relationships while supporting internal billing and collection requirements consistent with contractual obligations
• Proven ability to organize, prioritize and manage time
• Strong attention to detail and accuracy
• Ability to be persistent and demonstrate problem solving capabilities 
• Familiarity with using MS Office, Outlook, Internet 
• Previous experience using a CRM system i.e. Salesforce a plus 
• Previous experience using a Billing platform
• Experience within a deregulated energy organization, a plus

Diversity

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history). EOE.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

We are committed to the full inclusion of all qualified individuals. As such, if a reasonable accommodation is needed to participate in the job application or interview process, please reach out to the HR & People Team via email us-hrssc@smartestenergy.com so we can discuss with you further.

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